911
CALL CENTER AGENT

911 CALL CENTER AGENT

VL_PCU_006
Are you fuelled by adrenaline and do you want to help citizens by playing a key role in your community?  Are you bilingual, do you have good analytical skills and excellent resistance to stress?  You too can become an agent of change at the Montréal police force. Emergency call dispatchers are the gateway for all 911 calls made by citizens, 24/7, every day of the year. On average, emergency call dispatchers handle 1.4 million calls a year, of which around 430,000 are directed to police officers at the SPVM.  During a 911 call, the emergency call dispatcher’s role is to:
  •   identify the nature of the incident, right from their first questions asked to the caller.  
  • Then transfer the call to the correct service.  The call may be directed to the Service incendie de Montréal, Urgences-Santé, Société de transport de Montréal, Sûreté du Québec, Garde côtière canadienne, Ministère des Transports du Québec, Énergir, Port de Montréal, Travaux publics de Montréal or even Hydro-Québec. When a call is intended for the police force, the emergency call dispatcher conducts a full analysis, then transmits the information on the call to police vehicles and over the radio.

Calls are categorized based on their priority level and location of the incident.

To apply, you must go to the Ville de Montréal website and submit your application online.