{"id":9019,"date":"2022-11-15T03:46:48","date_gmt":"2022-11-15T03:46:48","guid":{"rendered":"https:\/\/recrutementspvm.ca\/911-call-center-agent\/"},"modified":"2025-12-22T16:54:35","modified_gmt":"2025-12-22T16:54:35","slug":"911-call-center-agent","status":"publish","type":"page","link":"https:\/\/recrutementspvm.ca\/en\/911-call-center-agent\/","title":{"rendered":"911 CALL CENTER AGENT"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9019\" class=\"elementor elementor-9019 elementor-7205\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2e09b0a8 elementor-section-content-top elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2e09b0a8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d62f7b9\" data-id=\"d62f7b9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c3449d4 menuTitle animated-fast elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"c3449d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">911 <br>CALL CENTER AGENT<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-c4cf8dc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c4cf8dc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-2d27b11\" data-id=\"2d27b11\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fe7b600 elementor-nav-menu__align-start sideBar elementor-widget__width-initial elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"fe7b600\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;horizontal&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-horizontal e--pointer-none\">\n\t\t\t\t<ul id=\"menu-1-fe7b600\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-9051\"><a href=\"https:\/\/recrutementspvm.ca\/911-Call-Center-Agent\" class=\"elementor-item\">911 Call Center Agent<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-9052\"><a target=\"_blank\" href=\"https:\/\/forms.office.com\/Pages\/ResponsePage.aspx?id=3NIVn1OHg0-qwqWCiNOkvBv-p-DQ6kpPtOWchLD2LJ1UMVlPWTE3N0oxNjM1SFkwOVpQMkVaUFlBRy4u\" class=\"elementor-item\">To apply<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-fe7b600\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-9051\"><a href=\"https:\/\/recrutementspvm.ca\/911-Call-Center-Agent\" class=\"elementor-item\" tabindex=\"-1\">911 Call Center Agent<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-9052\"><a target=\"_blank\" href=\"https:\/\/forms.office.com\/Pages\/ResponsePage.aspx?id=3NIVn1OHg0-qwqWCiNOkvBv-p-DQ6kpPtOWchLD2LJ1UMVlPWTE3N0oxNjM1SFkwOVpQMkVaUFlBRy4u\" class=\"elementor-item\" tabindex=\"-1\">To apply<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-297627aa\" data-id=\"297627aa\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-534737c elementor-widget elementor-widget-image\" data-id=\"534737c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/recrutementspvm.ca\/wp-content\/uploads\/2023\/11\/VL_PCU_004-1-1-1-1-scaled.jpg\" title=\"VL_PCU_004 (1) (1) (1)\" alt=\"VL_PCU_004 (1) (1) (1)\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9c5d0f elementor-widget elementor-widget-text-editor\" data-id=\"f9c5d0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Are you fuelled by adrenaline and do you want to help citizens by playing a key role in your community? Are you bilingual, do you have good analytical skills and excellent resistance to stress? You too can become an agent of change at the Montr\u00e9al police force.<\/span><\/p><p><span style=\"color: var( --e-global-color-primary ); font-size: 1rem; letter-spacing: -0.4px;\">Emergency call dispatchers are the gateway for all 911 calls made by citizens, 24\/7, every day of the year.<\/span><\/p><p><span style=\"font-weight: 400;\">On average, emergency call dispatchers handle 1.4 million calls a year, of which around 430,000 are directed to police officers at the SPVM.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">During a 911 call, the emergency call dispatcher\u2019s role is to:<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-437a40d3 texteABulles elementor-widget elementor-widget-text-editor\" data-id=\"437a40d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li><span style=\"font-weight: 400;\">identify the nature of the incident, right from their first questions asked to the caller.&nbsp;<\/span><span style=\"font-weight: 400;\">&nbsp;<\/span><\/li>\n<li><span style=\"font-weight: 400;\">then transfer the call to the correct service.&nbsp; The call may be directed to the Service incendie de Montr\u00e9al, Urgences-Sant\u00e9, Soci\u00e9t\u00e9 de transport de Montr\u00e9al, S\u00fbret\u00e9 du Qu\u00e9bec, Garde c\u00f4ti\u00e8re canadienne, Minist\u00e8re des Transports du Qu\u00e9bec, \u00c9nergir, Port de Montr\u00e9al, Travaux publics de Montr\u00e9al or even Hydro-Qu\u00e9bec. When a call is intended for the police force, the emergency call dispatcher conducts a full analysis, then transmits the information on the call to police vehicles and over the radio.<\/span><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52da427e elementor-widget elementor-widget-text-editor\" data-id=\"52da427e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Calls are categorized based on their priority level and location of the incident.<\/span><\/p><p><span style=\"font-weight: 400;\">To apply, fill in the form <span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/forms.office.com\/Pages\/ResponsePage.aspx?id=3NIVn1OHg0-qwqWCiNOkvBv-p-DQ6kpPtOWchLD2LJ1UMVlPWTE3N0oxNjM1SFkwOVpQMkVaUFlBRy4u\" target=\"_blank\" rel=\"noopener\">here<\/a><\/span><\/span><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Please note that you will also need to <a href=\"https:\/\/montreal.ca\/articles\/offres-demploi-2944\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #3366ff;\">create your application file on the Ville de Montr\u00e9al website<\/span><\/a>.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>911 CALL CENTER AGENT Are you fuelled by adrenaline and do you want to help citizens by playing a key role in your community? Are you bilingual, do you have good analytical skills and excellent resistance to stress? You too can become an agent of change at the Montr\u00e9al police force. Emergency call dispatchers are [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9019","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/recrutementspvm.ca\/en\/wp-json\/wp\/v2\/pages\/9019","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/recrutementspvm.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/recrutementspvm.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/recrutementspvm.ca\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/recrutementspvm.ca\/en\/wp-json\/wp\/v2\/comments?post=9019"}],"version-history":[{"count":44,"href":"https:\/\/recrutementspvm.ca\/en\/wp-json\/wp\/v2\/pages\/9019\/revisions"}],"predecessor-version":[{"id":12627,"href":"https:\/\/recrutementspvm.ca\/en\/wp-json\/wp\/v2\/pages\/9019\/revisions\/12627"}],"wp:attachment":[{"href":"https:\/\/recrutementspvm.ca\/en\/wp-json\/wp\/v2\/media?parent=9019"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}